What Data We Collect and Why
When you open an account with us, we collect the registration details you provide — your name, email address, and the mobile number linked to your DANA, OVO or GoPay wallet. When you make a deposit or withdrawal, we log the transaction reference, wallet type, and
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timestamp so we can verify it and resolve any disputes quickly. We also collect device identifiers and browser session data each time you access the lobby, which helps us detect unusual login attempts and keep your account secure. If you reach out to our support team,
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any messages you send are stored so our agents can follow up accurately. We do not sell your personal data to third parties. Data shared with payment processors — such as the e-wallet rails you use — is limited strictly to what those processors need to
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complete your transaction. We retain account data for as long as your account remains active and for a period after closure as required under applicable law. The exact retention period depends on local regulatory requirements. Our platform is available only where local law permits, and our
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data-handling practices reflect the jurisdiction in which access is lawful for you.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.